Frequently Asked Questions
How are my chocolates delivered?
Chocolates will be sent via postage. Deliveries may be collection only in the warmer months of July and August . Subject to temperatures that may affect the quality of the chocolates
Can I collect my chocolates?
Local corporate deliveries can be delivered by us. Pre-agreed collection orders will be within the area of Cheltenham
What if I have an issue with my order?
Please contact us on thechocolateproject@hotmail.com as soon as possible so we can help and try and resolve any issues promptly
How should I store my chocolates?
However you like! It is advised not to store your chocolates in the fridge, however this is only because it can affect the shine of the chocolates, making them look more matte in colour. For best results please store in a cool dark place. Alternatively if too hot , please store within the fridge or somewhere cool.
What is the shelf life of my chocolates?
Consume within 3 weeks of purchase for best quality.